Work Experience

Managing client and internal stakeholders and leading workshops to elicit and gather requirements.
Performing investigations and gap analysis to formulate solutions and provide requirement and functional documentation for software developers.
Acting as a conduit between technical and non-technical stakeholders ensuring information flow is understood by all.
Performing statistical analysis of data to establish current system performance & provide proof of system improvements.

IT Application Support Analyst

Worked as part of a Resident Maintenance IT team providing 24/7 support 365 days a year Providing 1st & 2nd Line support on site to the customer
Applying software updates and patches
Investigation of reported software issues across the warehouse management system (WMS) and material flow systems, interfacing between WMS and other third party host systems.
Generation of site performance/management information
Interrogation of data and investigation of Java source code to pinpoint root cause and propose software fixes.
Performing statistical analysis of data to establish current system performance in order to provide proactive guidance before issues arise.

Responsible for the effective support of a collections and recoveries product written in Java to customers around the world to agreed SLA’s.
Managing Internal and external customer stakeholders and setting expectations.
Prioritisation of software fixes for new project implementations going live.
Line management of UK based software analyst team and coordination of activities with a Bulgarian based test team.
Producing management information reports.

Achievements

Transitioning of the original Bristol based support for the product to Nottingham.
Effective stake holder management in a fast moving environment.

Development and delivery of internal and external solutions including e-commerce systems, e-procurement systems and bespoke web service interfaces.
Resolving system issues for customers.
Development of system changes on various e-commerce and e-procurement systems.

Achievements

Part of a two person team for the rewrite of two e-procurement systems for a major customer.
Development of a bespoke web service interface for a government department.
Development of an internal staff satisfaction survey application.

Development & maintenance of services on the message oriented middleware based on IBM WebSphere Message Broker message flows.
Continuing development of the Java based backend of the corporate internet site.
Development of new Java based developments supporting newly launched products and initiatives.
Assist in business analysis, liaising with third party suppliers to ensure successful integration with host systems
Performing technical investigations to identify and resolve issues on in house developed and third party systems

Achievements

Developed and delivered integration of the arrears system into the message oriented middleware to provide updates onto the Customer Relationship Management (CRM) system.
Involved as part of a project team tasked with providing the delivery of a new enterprise service bus (ESB) and governance strategy for the control of quality of software deliverables from both third party and internal development teams.
Involved in the design and development of a secure on-line banking application and integration with third party external web services.
Involvement in a project for the automation of on-line mortgage applications to be pushed through to the internal host systems.
Designed and implemented a framework for the rapid development of Message
Driven Beans (MDB) components which were to reside on the middleware infrastructure.

Specialised in providing solutions for the supply chain industry principally developing bespoke solutions for warehouse management systems (WMS).
Responsible for the design of solutions in UML from examination of the functional requirements and scope documents and liaising with Business Analysts.
Assist in requirements gathering and sales presentations to customers.
Mentoring of staff in Java development.

Achievements

Acted as a Team Leader and Lead Designer to produce a real time in store picking system for the fulfilment of Internet placed orders for a leading supermarket chain.
Worked on the design and development of numerous systems for many large well known brand name customers both in the UK and across Europe.
Seconded to Research & Development for an 18 month period to develop a new Object Oriented Java based product utilising JavaEE technology.
Developed Java applications for use on mobile Windows CE devices communicating with hardware via the Java Native Interface & C.
Originally started as a Junior Programmer & rose through the ranks of Programmer, Senior Programmer & Senior Analyst Programmer to Senior Software Designer.